ONLINE & ON DEMAND TRAINING
The “Customer Service Hero” Program is a specialised online and on-demand training option tailored for individuals. This flexible training ensures that industry professionals can enhance their skills at their convenience, contributing to a culture of excellence without disrupting their busy schedules. Participants can certify their commitment to customer service excellence, by becoming a Hero, a stewards of the highest tourism standards, and ambassadors of exceptional experiences in their respective roles and organisations.
Pricing for Tourism Whitsunday Members is $29*, and for non-members, $37*.
Bonuses: 5 x free downloadables
When you sign up for the Customer Service Hero Program, you will also have access a collection of resources designed to enhance your customer service skills across different aspects. From promoting cultural sensitivity to advocating for sustainability, these guides, along with the Customer Service Hero Mastery Quick Reference Guide, provide a valuable on demand reference for industry best practice to ensure outstanding service for everyone.
Best Practice: Ten tips for
Welcoming Accessible Guests
Enhance your ability to cater to customers with diverse requirements, ensuring an inclusive experience for all, and fostering an environment where every individual feels welcomed and valued.
Best Practice: Ten tips for Serving Indigenous Guests
Understand and embrace cultural sensitivity to provide a warm and respectful experience for Indigenous guests, ensuring their heritage and contributions are acknowledged and celebrated.
Best Practice: Ten tips for Hosting International Guests
Navigate the nuances of diverse cultures with sensitivity, where every international visitor feels not only welcome and valued, but also understood and respected.
Best Practice: Ten tips for
Engaging
Eco-conscious Guests
Promote sustainable practices and eco-friendly choices, attracting environmentally conscious travellers who seek out experiences that align with their values of environmental stewardship and ethical consumption.
Reference Guide to
Customer Service Hero Mastery
This handy reference guide captures the key elements of your training,
and is great to have on hand to support your new service level standards.
Designed for your success
The Customer Service Hero Program is designed to meet the unique demands of the dynamic tourism industry, equipping you with the skills needed to deliver the benchmark standard of excellence in customer service across the region.
Flexible learning, fast result
In the dynamic tourism and hospitality sector, operations run round-the-clock, requiring professionals to work at various times. That’s precisely why our program provides the flexibility you require to refine your skills at your convenience.Our online and on-demand training allows you to learn whenever and wherever it suits your schedule best.
Elevate your skills quickly
Elevate your skills swiftly with our program, fostering excellence without compromising your work commitments. Dive into our 30-minute training session, enabling flexible, efficient professional development at your own pace.
Certification that sets you apart
Upon successful completion of the Customer Service Hero Program, you’ll receive a prestigious certification that showcases your commitment to delivering exceptional customer service. Stand out from the crowd!