Become a Customer Service Hero
The “Customer Service Hero” program, spearheaded by the Whitsundays region, is the benchmark for tourism in customer service standards.
By becoming a ‘hero’ you are committing to unwavering customer service excellence, and joining like-minded business professionals pioneering innovative customer service training, setting a new standard for excellence for individuals and businesses alike, brought to you by 8 Seconds.
This initiative will elevate the standard of excellence in service delivery across the entire tourism and hospitality industry and position the Whitsundays as the standard-bearer, leading the way and setting the benchmark for others to follow. Every industry member, from tour operators to taxi drivers, will undergo training encompassing crucial skills like communication, problem-solving, and conflict management, tailored to our diverse industry needs.
As we stride towards the realisation of the 2032 Tourism Plan, where we’ll proudly stand on the world stage, the timing couldn’t be more ideal to enhance and sharpen our customer service standards.
find your fit: Tailored training for individuals and business
Individual
- Instant Access: Dive into training whenever it suits you, with our online, on-demand platform available 24/7.
- Industry Recognition: Earn a respected qualification that stands out in the job market, boosting your career prospects.
- Elevate Your Skills: Gain a competitive edge in 30 minutes, enhancing your expertise and marketability.
⭐️ Online training is available for Members of Tourism Whitsundays and Whitsunday Chamber of Commerce & Industry for just $29 – click here to learn more.
GET CERTIFIED
Business
- Put your customers first: Get involved to ensure your business is at the forefront of customer service excellence.
- Elevate your onboarding process: Integrate our program into your onboarding process and set the standards from day one.
- Save, Learn, Succeed: Save on costs while equipping your team with invaluable skills, driving customer service excellence for your business.
JOIN THE MOVEMENT
Membership
- Tailored for your team needs: Training is specifically tailored to integrate and highlight the specific customer service needs of your business.
- Regular monthly check-ins and industry updates with our members enable the opportunity to reinforce a culture of excellence. This also allows us to roll out new updates or industry developments, ensuring our heroes are at the forefront of service delivery.
- Online or in-person options: Save on costs while equipping your team with invaluable skills, driving success for your business through consistent delivery of customer service.
SET HIGH STANDARDS
Why become a Hero?
Pioneering Excellence
By choosing the Customer Service Hero Program, you are part of a movement reshaping the future of customer service. We will lead on the global stage, setting new benchmarks and creating a lasting legacy and reputation of exceptional service.
Tailored Training
Our online accreditation program is designed specifically to address daily challenges. With our tailored training, you will gain the skills to see you or your team deliver exceptional service every time, setting a new benchmark in service excellence.
Industry Recognition
Prospective employees who hold this highly desirable qualification will significantly bolster the standing of their applications when seeking positions within the tourism and hospitality industry.
